Membership – Charge Clarification

Hi there, 

Thank you so much for reaching out to us! I completely understand your concern regarding the Kangaroo+ membership, and I’d be happy to explain how it works.

When you placed your first order (#[Order Number]), it included a free 14-day trial of our Kangaroo+ membership. Once the trial period ended, the membership automatically renewed at $39 per month, which is why you recently saw a charge.

The great thing is, every month you’re charged, you also receive a $39 store credit — so the membership practically pays for itself. You can use that credit anytime toward any product you love.

Here’s what your Kangaroo+ membership includes:
• Free shipping for life — no minimums or limits
• Complimentary shipping protection for lost, stolen, or damaged packages
• 60-day hassle-free returns
• Exclusive member-only sales and early access to new collections

You can find more information here: Kangaroo+ Membership Details

We’d really love for you to keep the membership a little longer and enjoy your store credit, free shipping, and exclusive perks — most of our members find it’s an amazing value once they start using their monthly credits. But of course, if you decide it’s not the right fit later on, we’ll be more than happy to help you cancel anytime.

Warm regards,
Alyssa A.
Kangaroo | Customer Support Specialist