Hi [Customer's Name],
Thank you so much for your order and for your continued support!
I’m really sorry for the delay in shipping your order. We recently experienced a big wave of orders after going viral on social media, and while we’re a small team, we’re doing our best to get everything out as quickly as possible.
Your order will be shipped as soon as it’s ready, and we truly appreciate your patience while we catch up. Thank you for understanding — we can’t wait for you to receive your order!
Warmly,
Alyssa A.
Kangaroo | Customer Support Specialist
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