Thank you for letting us know about your experience with the item you received. We’re sorry to hear it didn’t meet your expectations.
To make this right, we’d like to offer you two options:
A 20% refund for your order
A voucher code for the full item value minus $5 shipping fee, which you can use to choose a new or different item from our store.
The good news? With both options, you get to keep the item.
We want to make your experience with us special, and I’m here to make things right. Please let us know which option works best for you, and we’ll be happy to assist further.
Warm regards,
Home of the Brave
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