35% refund with return address - last offer

Created by Alyssa A, Modified on Wed, 17 Sep, 2025 at 11:58 AM by Alyssa A

Thank you for staying in touch and giving us the opportunity to make things right. I truly understand your concerns, and we appreciate your patience throughout this process.

To bring this matter to a close, we’re offering you 3 final options:

Option 1 – A 35% refund of your total item value, with no need to return the items. This is our way of acknowledging the inconvenience and providing a quick, hassle-free resolution.

Option 2- A voucher code for the full item value minus $5 shipping fee, which you can use to choose a new or different item from our store.

Option 3 – A full refund upon return of the items, in line with our return policy. If you choose this option, please ensure the following conditions are met:

Return Policy:

Items must be returned within 30 days of receipt
Items must be unused, undamaged, and in their original packaging
Items must be in a condition suitable for resale
Return must include valid proof of shipment with a tracking number
Proof of shipment must be emailed to us
Return shipping costs are the customer’s responsibility.

RETURN ADDRESS :

We understand that returning the items may be inconvenient, which is why we hope the 40% refund offer provides a simpler and quicker alternative.

Please let us know how you’d like to proceed, and we’ll ensure this is resolved promptly for you.