Hi there,
Thank you for reaching out. Our team investigated the status of your order, but unfortunately, we never received a response from the carrier. We sincerely apologize for the inconvenience this has caused.
To ensure you receive your order without any further delay, we’ll be sending a new shipment to you instead. You’ll receive tracking information once it’s on its way.
Thank you so much for your patience and understanding — we truly appreciate it.
Kind regards,
Alyssa A.
Kangaroo | Customer Support Specialist
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